X-Plain Informed Consent and Risk Management

X-Plain pre-op tutorials are designed with the following 7 risk-management guidelines:

1. Address all areas of the informed consent process: the diagnosis, the alternative treatments, the recommended treatment and its benefits, the risks and complications of treatment and no treatment.


2. Ensure that all patients can benefit from X-Plain by simplifying the text, using touch technology for patients who have no computer experience, and narrating the text for patients who cannot read.


3. Ensure that all patients have seen and completed the same information. This is accomplished by using multimedia to maintain attention and keeping the presentation at the patient’s pace.


4. Ensure that all patients understand the information by asking the patient questions and giving corrective responses. Emphasize questions that are high-risk areas and where patients are known to have misconceptions or unrealistic expectations.


5. Design X-Plain to be implemented at the point of care and integrated with existing clinical processes without burdening the healthcare staff.


6. Document the patient education session in paper and electronic formats, and track which tutorial the patient has seen.


7. Provide X-Plain clients with legal assistance during legal proceedings, by providing a playback of what the patient has seen.