Improved patient satisfaction

Kahn, G. (1993). "Computer-based patient education: a progress report." MD Computing 10(2): 93-9.: "...the evidence indicates that patients like interacting with the computer, regardless of their age, education, or socioeconomic group."

Krishna, S., E. A. Balas, et al. (1997). "Clinical trials of interactive computerized patient education: implications for family practice." Journal of Family Practice 45(1): 25-33.: "A systematic review of randomized clinical trials was conducted to evaluate the acceptability and usefulness of computerized patient education interventions...In some of the studies, the patients seemed more willing to confide in computers than in human interviewers, possibly because the computers were perceived as nonjudgmental or evoked less embarrassment on sensitive subjects.…Computers help patients take better care of their conditions by providing access to the necessary information. Increased understanding of the clinical disease, a benefit that was frequently noted, may have contributed to the patients' positive attitudes by eliciting in the patients feelings of greater control and increased confidence in their ability to effect positive changes in their health status."

Lewis, D. (1999). "Computer-based approaches to patient education: a review of the literature. [Review] [68 refs]." Journal of the American Medical Informatics Association 6(4): 272-82.: "Sixty-six articles, including 21 research-based reports, were identified...Patient with low literacy skills appear to benefit from the individualized pace of instruction and the non-threatening learning that occur with a computer-based learning program… Computer-based education has been shown to be effective for persons across the age continuum."

Shaw, M. J., T. J. Beebe, et al. (2001). "A randomized, controlled trial of interactive, multimedia software for patient colonoscopy education." Journal of Clinical Gastroenterology 32(2): 142-7.: "Computer-assisted instruction helps physicians meet their educational responsibilities with no decrement to the patient-physician relationship."