Privacy Policy
Privacy Policy
The Patient Education Institute (“PEI”) is a leading provider of patient engagement products and services, including the use of Generative Pre-trained Transformers (GPTs) and other AI systems. Our registered brands include X-Plain® and other brand services. We care about protecting the personal information of our customers and visitors (“Users”) who use our websites, products, GPts, and services. This privacy policy details how we collect, share, and use your personal information. It also describes your rights and how you can review, change, or delete information we have about you.
To learn more about PEI and X-Plain, visit http://www.patient-education.com. If you have any questions about this privacy policy or the practices described herein, you may contact [email protected] or 2000 James Street, Suite 219, Coralville, IA 52241, USA.
Our privacy practices, particularly in the context of AI, adhere to local and international laws, including GDPR. We are committed to upholding the highest data protection standards and user rights in AI usage.
Please read this Privacy Policy carefully. By using this Website, you agree to the terms of the agreement in this Privacy Policy.
INFORMATION COVERED BY THIS PRIVACY POLICY
This policy applies to all services PEI maintains, including websites, domains, software, AI systems (such as GPTs), offerings, information portals, and registries (Services).
This privacy policy covers personal information, including any information we collect, use, and share with you, as described below. This privacy policy does not cover how our Users may use or share data they collect using our services.
Personal information will be collected, used, and shared when visitors visit our website. Most Services purchased from PEI do not require data collection. Data collected will be consistent with the provisions of this Privacy policy and its addendum.
INFORMATION WE COLLECT FROM YOU
During your use of the Services, we obtain the following information about you as described below.
SIGNING UP FOR SERVICES; USER INFORMATION
Data relating to your online activity on our websites concerning our Services, including the following:
We store this data we collect in various places, including system log files, back-end databases, and analytics systems. Your telephone conversations with us may be monitored or recorded.
We provide clear information on how AI is integrated into our services and its impact on user experience. This includes any AI-driven changes in service delivery or decision-making processes.
SOCIAL MEDIA
OTHER SOURCES
HOW WE USE YOUR INFORMATION
We use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:
PEI employs AI systems like GPTs to provide enhanced user experiences. These systems involve automated decision-making with minimal human intervention. The logic, significance, and consequences of such automated processing will be transparently communicated to our users. We acknowledge the inherent risks in AI, such as data biases and inaccuracies. We're committed to continually improving our AI systems and implementing measures to mitigate these risks, ensuring fair and accurate outcomes.
We also use the information we receive in aggregated and anonymous formats to produce reports on trends and statistics (such as the number of users who clicked on our web pages).
Payment information you provide us, including credit card data, will only be used to facilitate payment for our products and services.
We also use recorded telephone conversations to train our employees and document Users' requests for quality control purposes.
SHARING OF INFORMATION
As further described below, we will only share certain personal information with:
SHARING WITHIN THE PEI CORPORATE FAMILY
We share personal information with other members of the PEI corporate family to allow our corporate affiliates to contact you with offers, services, or products that may interest you and provide you with their products and services. Any such corporate affiliate may use your information only according to the terms of this privacy policy. If you are in a jurisdiction where such sharing requires your permission, we will only do so with your consent.
SHARING WITH PARTNERS
When we share personal information with certain third-party partners, including marketing and advertising partners, that information includes your name, email address, and other information, enabling partners to:
Further, without your consent, our partners are prohibited from using your contact information for any purpose beyond those set forth above. We will not provide our partners with your credit card information.
If we collect information from you in connection with an offer that we and a partner jointly present, we will let you know who is collecting the information and whose privacy policy applies, as well as any options you may have regarding the use of your data.
SHARING WITH THIRD-PARTY SERVICE PROVIDERS AND VENDORS
Occasionally, we enter into contracts with carefully selected third parties so that they can assist us in servicing you (e.g., providing you with customer service, providing us with information technology and storage services) or assist us in our own marketing and advertising activities (including providing us with analytic information and search engine optimization services). Our contracts with such third parties prohibit them from using your personal information for any purpose beyond the purpose for which it was shared.
If you purchase a product or service from a third party through one of our brands, we will pass your personal information to such third party for them to fulfill your order.
We also share non-personal information with certain third parties, including the media, industry observers, marketing and advertising partners, vendors, customers, potential customers, or partners. For example, we disclose mobile trends or the number of users exposed to our websites.
MERGER OR ACQUISITION
If we are involved in a merger, acquisition, sale of all or a substantial portion of our assets, or other similar sale transactions, your information will be transferred as part of that transaction. We will notify you by email and a prominent notice on our website of any such transfer and any choices you may have regarding your information.
AUTHORIZED USERS
All users authorized by you to access your account can view personal information stored in the report. A primary account holder can view personal information saved in subaccounts to which they have authorized access. We share information about authorized users only for legitimate purposes consistent with this privacy policy, including servicing your account and marketing your products and services.
LEGAL PROCESS
Lastly, if legally required to do so, or if we have a good faith belief that such disclosure is reasonably necessary, we may disclose your personal information to courts of law, law enforcement authorities, and other relevant third parties, such as internet service providers, to conduct an investigation, respond to a third party or law enforcement subpoena or court order, bring legal action, prevent harm to others or pursue other relief when you or a third party are or may be:
SECURITY
The transmission of information via the Internet, email, or text message is not entirely secure. Although we will do our best to protect your data, we cannot guarantee the security of your information transmitted through the Services or email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft, and unauthorized use, access, or modification.
When we collect financial account information, such as credit card numbers, we protect its transmission through encryption, such as the Transport Layer Security (TLS) protocol provided through a reputable financial third party.
We have bolstered our security measures to protect the data processed by our AI systems. This includes advanced encryption, access control, and continuous monitoring to prevent unauthorized access or data breaches.
TRACKING TECHNOLOGIES AND ONLINE ADVERTISING
We use cookies, web beacons, pixels, tags, scripts, and other similar technologies during our business.
We use cookies and other tracking technologies to make our Services easier and tailor them to your interests and needs better. We use the information from cookies and other tracking technologies to conduct profiling activities to learn more about you and offer tailored advertising on our websites based on your behavior. We also use these technologies to compile anonymous, aggregated information to understand our customers and visitors better.
WHAT KINDS OF COOKIES AND TRACKING TECHNOLOGIES DO WE USE?
We use two categories of cookies: Persistent cookies and session cookies. Persistent cookies are cookies that help us recognize you. They are stored on your device between browser sessions, allowing us to remember your preferences and actions across multiple sites and visits. Session cookies expire at the end of your browser session, allowing us to link your actions during a browsing session.
THIRD-PARTY COOKIES
In addition to the first-party cookies we set, we also use third-party cookies. Third-party cookies are set by others, enabling the third party’s features or functionalities to be provided through your Website. The third-party setting of these cookies can recognize your device both when it visits our Website and certain other websites or services. The service providers of third-party cookies have their privacy policies and may use their cookies to target advertising to you.
CROSS-DEVICE TRACKING
We perform cross-device tracking, which allows us to provide more relevant advertising to you on multiple devices. We do this by identifying browsing activity on your smartphones, tablets, desktop computers, and other devices connected to the same IP address or logged into the same account to better understand the products and services that might interest you.
LOCAL STORAGE OBJECTS
We also use Local Storage Objects (LSOs), such as HTML5, to optimize screen presentation, video, and other preference information, among other things.
GOOGLE ANALYTICS
We use Google Analytics, a web analytics tool that helps us understand how users engage with our Websites. Like many services, Google Analytics uses first-party cookies to track user interactions, as in our case, where they are used to collect information about how users use our Website. This information is used to compile reports and to help us improve our Websites. The reports disclose website trends without identifying individual visitors.
EMAIL CHOICE AND OPT-OUT
You always have the opportunity to opt out of our marketing communications with you or change your preferences by following a link in the footer of all non-transactional email messages from us or by emailing us at [email protected]. Some communications from us are ‘service communication,’ that is, part of your software licensing agreement (for example, important account notifications and billing information), and your account(s) for PEI products and services are provided to you upon the condition that you receive these communications from us. If you do not wish to receive service communications, you must cancel your account(s) for PEI products and services, as applicable. To cancel your PEI account(s), please follow the instructions in the terms of service for the applicable PEI service. You may still receive marketing communications from us even after you cancel your account unless you also opt out of our marketing communications, as described above.
PHONE
With your consent, we may contact you by telephone for marketing purposes (including by automatic dialer and prerecorded message). If you do not want to receive marketing calls, please contact customer support at [email protected]. You do not need to agree to receive automated marketing phone calls or texts from us to use the Services.
INFORMATION FROM THIRD PARTIES
To manage the information we receive about you from a social networking site or other third parties (if applicable), you will need to follow the instructions from that party to update your information and change your privacy settings, where available. This privacy policy covers the information we collect, and the information the third party collects is subject to such third parties' privacy practices. Privacy choices you have made on any third-party site will not apply to our use of the information we have collected directly through our Services.
UNAUTHORIZED ACCOUNTS
If an account or profile for you was created without your knowledge or authorization, please contact us at [email protected] to request the removal of the account or profile.
RETENTION OF PERSONAL INFORMATION
We retain your personal information to provide Services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than seven years after terminating your use of the Services.
YOUR RIGHTS
We set out below an outline of those rights and how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights by providing details only known to the account holder. Please note that for each of the rights below, we may have valid legal reasons to refuse your request; in such instances, we will let you know if that is the case.
ACCESS
You have the right to know whether we process personal information about you, and if we do, to access data we hold about you and specific information about how we use it and who we share it with.
PORTABILITY
You have the right to receive a subset of the personal information you provide us if we process it on the legal basis of our contract with you or with your consent in a structured, commonly used, and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by a third party.
CORRECTION
You have the right to require us to correct any personal information held about you that is inaccurate and has incomplete data. Where you request correction, please explain in detail why you believe the personal information we hold about you to be incorrect or incomplete so that we can assess whether a modification is required. Please note that while we assess whether the personal information we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.
ERASURE
You may request that we erase the personal information we hold about you in the following circumstances:
RESTRICTION OF PROCESSING TO STORAGE ONLY
You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in the following circumstances:
OBJECTION
You have the right to object to our processing of data about you, and we will consider your request. Please provide us with your reasoning so we can assess whether there is a compelling overriding interest in us continuing to process such data or if we need to process it about legal claims.
You also have the right, at any time, to object to our processing of data about you to send you marketing, including where we build profiles for such purposes, and we will stop processing the data for that purpose.
WITHDRAWAL OF CONSENT
Where you have provided your consent to us processing your data, you can withdraw your consent at any time by contacting [email protected].
THIRD-PARTY LINKS AND INFORMATION COLLECTION AND USE BY OUR USERS
Some of our Services provide links to other websites. Because we do not control these third-party sites' information policies or practices, you should review their privacy policies to learn how they collect and use personal information.
You may also log in to some of our Services using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and allow you to share certain personal information with us, such as your name and email address, to pre-populate our sign-up form. For example, if you take advantage of certain of our social media features, such as the Facebook Like button, and widgets, such as the “Share This” button or interactive mini-programs that run on our site, the applicable social networking sites may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable it to function correctly.
CHILDREN
Our Services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that their child has provided us with personal information without such parent or guardian’s consent, they should contact us. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.
DATA TRANSFER
For us to provide the Services to you, your personal information will be transferred to and stored at/processed in the United States AND by staff operating outside the US who work for us or one of our suppliers. We will take all necessary steps to ensure that your personal data is treated securely and per this policy.
For transfers of personal information within the PEI corporate family, such transfer will be under the Commission’s model contracts for transferring personal data to third countries (i.e., the standard contractual clauses) under Decision 2004/915/EC and 2010/87/EU.
For transfers of data to third parties, such transfers will either (i) be under the Commission’s model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses), under Decision 2004/915/EC and 2010/87/EU; or (ii) rely on the EU-US Privacy Shield Framework.
You can contact the Data Protection Officer listed below to obtain a copy of the data transfer agreement or more information regarding the relevant safeguards we put in place. Please visit the U.S. Department of Commerce’s Privacy Shield website for more information about the EU-US Privacy Shield Framework.
MODIFYING OUR PRIVACY POLICY
This privacy policy will be regularly reviewed and updated to align with evolving AI technologies and regulatory requirements. When we change this privacy policy in any material way, we will notify you by email at our privacy policy link on www.patient-education.com.
AGREEMENT
You consent to the terms outlined in this privacy policy by using our services. If you disagree, please refrain from using our services and websites.
Last modified: January 15, 2024
The Patient Education Institute (“PEI”) is a leading provider of patient engagement products and services, including the use of Generative Pre-trained Transformers (GPTs) and other AI systems. Our registered brands include X-Plain® and other brand services. We care about protecting the personal information of our customers and visitors (“Users”) who use our websites, products, GPts, and services. This privacy policy details how we collect, share, and use your personal information. It also describes your rights and how you can review, change, or delete information we have about you.
To learn more about PEI and X-Plain, visit http://www.patient-education.com. If you have any questions about this privacy policy or the practices described herein, you may contact [email protected] or 2000 James Street, Suite 219, Coralville, IA 52241, USA.
Our privacy practices, particularly in the context of AI, adhere to local and international laws, including GDPR. We are committed to upholding the highest data protection standards and user rights in AI usage.
Please read this Privacy Policy carefully. By using this Website, you agree to the terms of the agreement in this Privacy Policy.
INFORMATION COVERED BY THIS PRIVACY POLICY
This policy applies to all services PEI maintains, including websites, domains, software, AI systems (such as GPTs), offerings, information portals, and registries (Services).
This privacy policy covers personal information, including any information we collect, use, and share with you, as described below. This privacy policy does not cover how our Users may use or share data they collect using our services.
Personal information will be collected, used, and shared when visitors visit our website. Most Services purchased from PEI do not require data collection. Data collected will be consistent with the provisions of this Privacy policy and its addendum.
INFORMATION WE COLLECT FROM YOU
During your use of the Services, we obtain the following information about you as described below.
SIGNING UP FOR SERVICES; USER INFORMATION
- Information you provide before any registration process, such as your email when you provide it to us;
- Information that you provide during any registration process, including in connection with a co-branded offer (such as your name, company name, email address, phone number, billing address or credit card information, geographic location, and industry), when you call or email us (for support or otherwise) or when you use our products or services; and
- Payment information you provide us (through our Services or otherwise) when you purchase some of our products and services, including credit card data.
- Inputs and queries to our GPTs and AI tools.
- Behavioral data inferred by AI interactions.
Data relating to your online activity on our websites concerning our Services, including the following:
- any device or other method of communication you use to interact with the Services
- browser type and version
- geographic location
- how you got to our Services and any links you click on to leave our Services
- IP address
- issues you encounter requiring our support or assistance
- metadata about your use and your contact's use of our Services and the emails you send (including clicks and opens)
- pages you view when you update your information, communicate with us or order new Services
- your interactions with any videos we offer
We store this data we collect in various places, including system log files, back-end databases, and analytics systems. Your telephone conversations with us may be monitored or recorded.
We provide clear information on how AI is integrated into our services and its impact on user experience. This includes any AI-driven changes in service delivery or decision-making processes.
SOCIAL MEDIA
- Information from third-party social networking sites, including information that social networking sites provide to us if you use your credentials at such social networking sites to log into some of our Services (such as your name and email address to pre-populate our sign-up form).
- The information you allow us to access varies by social networking site and depends on the privacy settings you place at the social networking site. You can control and find out more about these privacy settings at the applicable social networking site.
OTHER SOURCES
- Information you provide to us at trade shows or to our partners;
- Information you provide to us in surveys;
- publicly available Information; and
- Information you consent to us receiving from third parties.
HOW WE USE YOUR INFORMATION
We use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:
- To provide the Services you requested from us to you;
- To provide you with helpful health content;
- To ensure the proper functioning of our Services;
- To offer and improve our Services;
- To provide you with requested information about our products;
- To provide technical support to you;
- To facilitate your navigation through our websites or your use of our Services;
- To do a better job of advertising and marketing our Services (our use of your information to do this is performed with your consent where required by applicable law);
- To advertise and market third-party products and services (such advertisement is only performed with your permission where your consent is required by applicable law)
- To diagnose problems with our servers or our Services;
- In connection with our security and compliance programs;
- To administer our websites;
- To communicate with you;
- To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law);
- To assist us in offering you a personalized experience or otherwise tailor our Services to you; and
- As otherwise described in this privacy policy.
PEI employs AI systems like GPTs to provide enhanced user experiences. These systems involve automated decision-making with minimal human intervention. The logic, significance, and consequences of such automated processing will be transparently communicated to our users. We acknowledge the inherent risks in AI, such as data biases and inaccuracies. We're committed to continually improving our AI systems and implementing measures to mitigate these risks, ensuring fair and accurate outcomes.
We also use the information we receive in aggregated and anonymous formats to produce reports on trends and statistics (such as the number of users who clicked on our web pages).
Payment information you provide us, including credit card data, will only be used to facilitate payment for our products and services.
We also use recorded telephone conversations to train our employees and document Users' requests for quality control purposes.
SHARING OF INFORMATION
As further described below, we will only share certain personal information with:
- affiliates of PEI;
- our partners who license our content to provide hardware, software, and services to you;
- third-party service providers and vendors;
- in connection with a sale, merger, acquisition, or corporate reorganization;
- authorized users within your organization; and
- for legal reasons.
SHARING WITHIN THE PEI CORPORATE FAMILY
We share personal information with other members of the PEI corporate family to allow our corporate affiliates to contact you with offers, services, or products that may interest you and provide you with their products and services. Any such corporate affiliate may use your information only according to the terms of this privacy policy. If you are in a jurisdiction where such sharing requires your permission, we will only do so with your consent.
SHARING WITH PARTNERS
When we share personal information with certain third-party partners, including marketing and advertising partners, that information includes your name, email address, and other information, enabling partners to:
- assist you in using our products and services,
- contact you with offers, services, or products that may be of interest to you and
- provide you with their products or services.
Further, without your consent, our partners are prohibited from using your contact information for any purpose beyond those set forth above. We will not provide our partners with your credit card information.
If we collect information from you in connection with an offer that we and a partner jointly present, we will let you know who is collecting the information and whose privacy policy applies, as well as any options you may have regarding the use of your data.
SHARING WITH THIRD-PARTY SERVICE PROVIDERS AND VENDORS
Occasionally, we enter into contracts with carefully selected third parties so that they can assist us in servicing you (e.g., providing you with customer service, providing us with information technology and storage services) or assist us in our own marketing and advertising activities (including providing us with analytic information and search engine optimization services). Our contracts with such third parties prohibit them from using your personal information for any purpose beyond the purpose for which it was shared.
If you purchase a product or service from a third party through one of our brands, we will pass your personal information to such third party for them to fulfill your order.
We also share non-personal information with certain third parties, including the media, industry observers, marketing and advertising partners, vendors, customers, potential customers, or partners. For example, we disclose mobile trends or the number of users exposed to our websites.
MERGER OR ACQUISITION
If we are involved in a merger, acquisition, sale of all or a substantial portion of our assets, or other similar sale transactions, your information will be transferred as part of that transaction. We will notify you by email and a prominent notice on our website of any such transfer and any choices you may have regarding your information.
AUTHORIZED USERS
All users authorized by you to access your account can view personal information stored in the report. A primary account holder can view personal information saved in subaccounts to which they have authorized access. We share information about authorized users only for legitimate purposes consistent with this privacy policy, including servicing your account and marketing your products and services.
LEGAL PROCESS
Lastly, if legally required to do so, or if we have a good faith belief that such disclosure is reasonably necessary, we may disclose your personal information to courts of law, law enforcement authorities, and other relevant third parties, such as internet service providers, to conduct an investigation, respond to a third party or law enforcement subpoena or court order, bring legal action, prevent harm to others or pursue other relief when you or a third party are or may be:
- violating our terms and conditions of use;
- causing injury or other harm to, or otherwise violating the property or other legal rights of us, other users, or third parties; or
- violating federal, state, local, or other applicable laws.
SECURITY
The transmission of information via the Internet, email, or text message is not entirely secure. Although we will do our best to protect your data, we cannot guarantee the security of your information transmitted through the Services or email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft, and unauthorized use, access, or modification.
When we collect financial account information, such as credit card numbers, we protect its transmission through encryption, such as the Transport Layer Security (TLS) protocol provided through a reputable financial third party.
We have bolstered our security measures to protect the data processed by our AI systems. This includes advanced encryption, access control, and continuous monitoring to prevent unauthorized access or data breaches.
TRACKING TECHNOLOGIES AND ONLINE ADVERTISING
We use cookies, web beacons, pixels, tags, scripts, and other similar technologies during our business.
We use cookies and other tracking technologies to make our Services easier and tailor them to your interests and needs better. We use the information from cookies and other tracking technologies to conduct profiling activities to learn more about you and offer tailored advertising on our websites based on your behavior. We also use these technologies to compile anonymous, aggregated information to understand our customers and visitors better.
WHAT KINDS OF COOKIES AND TRACKING TECHNOLOGIES DO WE USE?
We use two categories of cookies: Persistent cookies and session cookies. Persistent cookies are cookies that help us recognize you. They are stored on your device between browser sessions, allowing us to remember your preferences and actions across multiple sites and visits. Session cookies expire at the end of your browser session, allowing us to link your actions during a browsing session.
THIRD-PARTY COOKIES
In addition to the first-party cookies we set, we also use third-party cookies. Third-party cookies are set by others, enabling the third party’s features or functionalities to be provided through your Website. The third-party setting of these cookies can recognize your device both when it visits our Website and certain other websites or services. The service providers of third-party cookies have their privacy policies and may use their cookies to target advertising to you.
CROSS-DEVICE TRACKING
We perform cross-device tracking, which allows us to provide more relevant advertising to you on multiple devices. We do this by identifying browsing activity on your smartphones, tablets, desktop computers, and other devices connected to the same IP address or logged into the same account to better understand the products and services that might interest you.
LOCAL STORAGE OBJECTS
We also use Local Storage Objects (LSOs), such as HTML5, to optimize screen presentation, video, and other preference information, among other things.
GOOGLE ANALYTICS
We use Google Analytics, a web analytics tool that helps us understand how users engage with our Websites. Like many services, Google Analytics uses first-party cookies to track user interactions, as in our case, where they are used to collect information about how users use our Website. This information is used to compile reports and to help us improve our Websites. The reports disclose website trends without identifying individual visitors.
EMAIL CHOICE AND OPT-OUT
You always have the opportunity to opt out of our marketing communications with you or change your preferences by following a link in the footer of all non-transactional email messages from us or by emailing us at [email protected]. Some communications from us are ‘service communication,’ that is, part of your software licensing agreement (for example, important account notifications and billing information), and your account(s) for PEI products and services are provided to you upon the condition that you receive these communications from us. If you do not wish to receive service communications, you must cancel your account(s) for PEI products and services, as applicable. To cancel your PEI account(s), please follow the instructions in the terms of service for the applicable PEI service. You may still receive marketing communications from us even after you cancel your account unless you also opt out of our marketing communications, as described above.
PHONE
With your consent, we may contact you by telephone for marketing purposes (including by automatic dialer and prerecorded message). If you do not want to receive marketing calls, please contact customer support at [email protected]. You do not need to agree to receive automated marketing phone calls or texts from us to use the Services.
INFORMATION FROM THIRD PARTIES
To manage the information we receive about you from a social networking site or other third parties (if applicable), you will need to follow the instructions from that party to update your information and change your privacy settings, where available. This privacy policy covers the information we collect, and the information the third party collects is subject to such third parties' privacy practices. Privacy choices you have made on any third-party site will not apply to our use of the information we have collected directly through our Services.
UNAUTHORIZED ACCOUNTS
If an account or profile for you was created without your knowledge or authorization, please contact us at [email protected] to request the removal of the account or profile.
RETENTION OF PERSONAL INFORMATION
We retain your personal information to provide Services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than seven years after terminating your use of the Services.
YOUR RIGHTS
We set out below an outline of those rights and how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights by providing details only known to the account holder. Please note that for each of the rights below, we may have valid legal reasons to refuse your request; in such instances, we will let you know if that is the case.
ACCESS
You have the right to know whether we process personal information about you, and if we do, to access data we hold about you and specific information about how we use it and who we share it with.
PORTABILITY
You have the right to receive a subset of the personal information you provide us if we process it on the legal basis of our contract with you or with your consent in a structured, commonly used, and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by a third party.
CORRECTION
You have the right to require us to correct any personal information held about you that is inaccurate and has incomplete data. Where you request correction, please explain in detail why you believe the personal information we hold about you to be incorrect or incomplete so that we can assess whether a modification is required. Please note that while we assess whether the personal information we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.
ERASURE
You may request that we erase the personal information we hold about you in the following circumstances:
- where you believe it is no longer necessary for us to hold the personal information;
- we are processing it based on your consent, and you wish to withdraw your consent;
- we are processing your data based on our legitimate interest, and you object to such processing;
- you no longer wish us to use your data to send you marketing or
- you believe we are unlawfully processing your data.
RESTRICTION OF PROCESSING TO STORAGE ONLY
You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in the following circumstances:
- You believe the personal information is not accurate for the period it takes for us to verify whether the data is accurate;
- We wish to erase the personal information as the processing we are doing is unlawful, but you want us to restrict the use of that data simply;
- We no longer need the personal information for the processing, but you require us to retain the data for the establishment, exercise, or defense of legal claims or
- You have objected to us processing the personal information we hold about you based on our legitimate interest, and you wish us to stop processing the personal information. At the same time, we determine whether there is an overriding interest in us retaining such personal information.
OBJECTION
You have the right to object to our processing of data about you, and we will consider your request. Please provide us with your reasoning so we can assess whether there is a compelling overriding interest in us continuing to process such data or if we need to process it about legal claims.
You also have the right, at any time, to object to our processing of data about you to send you marketing, including where we build profiles for such purposes, and we will stop processing the data for that purpose.
WITHDRAWAL OF CONSENT
Where you have provided your consent to us processing your data, you can withdraw your consent at any time by contacting [email protected].
THIRD-PARTY LINKS AND INFORMATION COLLECTION AND USE BY OUR USERS
Some of our Services provide links to other websites. Because we do not control these third-party sites' information policies or practices, you should review their privacy policies to learn how they collect and use personal information.
You may also log in to some of our Services using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and allow you to share certain personal information with us, such as your name and email address, to pre-populate our sign-up form. For example, if you take advantage of certain of our social media features, such as the Facebook Like button, and widgets, such as the “Share This” button or interactive mini-programs that run on our site, the applicable social networking sites may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable it to function correctly.
CHILDREN
Our Services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that their child has provided us with personal information without such parent or guardian’s consent, they should contact us. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.
DATA TRANSFER
For us to provide the Services to you, your personal information will be transferred to and stored at/processed in the United States AND by staff operating outside the US who work for us or one of our suppliers. We will take all necessary steps to ensure that your personal data is treated securely and per this policy.
For transfers of personal information within the PEI corporate family, such transfer will be under the Commission’s model contracts for transferring personal data to third countries (i.e., the standard contractual clauses) under Decision 2004/915/EC and 2010/87/EU.
For transfers of data to third parties, such transfers will either (i) be under the Commission’s model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses), under Decision 2004/915/EC and 2010/87/EU; or (ii) rely on the EU-US Privacy Shield Framework.
You can contact the Data Protection Officer listed below to obtain a copy of the data transfer agreement or more information regarding the relevant safeguards we put in place. Please visit the U.S. Department of Commerce’s Privacy Shield website for more information about the EU-US Privacy Shield Framework.
MODIFYING OUR PRIVACY POLICY
This privacy policy will be regularly reviewed and updated to align with evolving AI technologies and regulatory requirements. When we change this privacy policy in any material way, we will notify you by email at our privacy policy link on www.patient-education.com.
AGREEMENT
You consent to the terms outlined in this privacy policy by using our services. If you disagree, please refrain from using our services and websites.
Last modified: January 15, 2024
